In the rapidly evolving landscape of agricultural technology, Brilliant Harvest (Brilliant) has swiftly established itself as a formidable player, demonstrating remarkable commercial success just eight months post-launch. The company’s conversational AI platform, designed specifically for equipment dealers, has already garnered a substantial customer base representing over 200 dealer locations and a staggering $4 billion in annual equipment sales. This rapid ascent is a clear indicator of the industry’s readiness to embrace AI-driven solutions for enhanced operational efficiency.
One of the most significant milestones in Brilliant’s journey is the recent partnership with Rocky Mountain Equipment (RME), the second-largest CNH dealer with 45 locations. This collaboration underscores the growing trust in Brilliant’s platform, which aims to centralize and streamline customer support operations. By integrating manufacturer partners and dealer expertise into a branded app, Brilliant enables dealers to offer superior customer care around the clock.
The implications of this adoption are far-reaching. For dealers, the AI-powered mobile and web platform automates routine tasks, reduces response times, and facilitates self-service options for both dealership teams and customers. This not only enhances operational efficiency but also ensures that customers receive prompt and accurate support, thereby improving overall satisfaction and loyalty.
The endorsement by major players like RME validates Brilliant Harvest’s platform and its scalability. These dealerships serve over 60,000 farmers across North America, with plans to extend the platform’s benefits to these customers by the second half of 2025. This widespread adoption highlights the platform’s potential to revolutionize customer support in the heavy equipment industry.
Remi Schmaltz, CEO and founder of Brilliant Harvest, emphasizes the platform’s problem-solving capabilities. “The adoption of our platform by CNH’s largest dealers is a testament to Brilliant Harvest providing a real solution to a problem that all dealerships struggle with,” he stated. This sentiment is echoed by the industry’s recognition of Brilliant’s potential, positioning the company as a trusted AI partner.
With a proven team boasting decades of experience in agriculture startups and the backing of top-tier agriculture investors, Brilliant Harvest is well-positioned to extend its influence. The company’s focus on driving innovation in the agriculture and construction sectors is set to redefine industry standards, making operations more profitable and customer experiences more seamless. As the platform continues to gain traction, it is poised to become the go-to solution for equipment dealers seeking to leverage AI for enhanced customer support and operational efficiency.